Legal
Terms of service
Karvark Tech Labs LLP · Last updated: 30 October 2026
1. Who these terms bind
These terms govern services provided by Karvark Tech Labs LLP (LLPIN ADA-7106, GSTIN 33ABGFK0758E1ZK) to business clients. Where a signed proposal, statement of work or master agreement exists, that document prevails over these terms to the extent of any conflict.
Our services are provided to businesses. We do not provide services to consumers.
2. What we do
We set up and run systems that answer, follow up and report on enquiries for service businesses, and we design and build custom software (mobile and web applications, backend APIs and cloud infrastructure, and AI automation systems) together with related consultancy and implementation services. The specific scope, deliverables, timeline and price for any engagement are set out in a written proposal or statement of work.
2a. This website and our free tools
What we publish on this website and on our social channels is general information to help you run your business. It is not legal, financial or other professional advice for your situation.
Our free 8-Point Leak Scan and other free checks carry no charge and no obligation. We look only at what is public or what you choose to share, we never access your accounts without your written permission, and we never pose as a customer of your business.
3. Fees, invoicing and payment
- Fees are as stated in the accepted proposal or statement of work
- We invoice in US dollars for international engagements and in Indian rupees domestically
- Unless the engagement document says otherwise, invoices are payable within 14 days of the invoice date
- Fixed-price work is billed against agreed milestones; retainers are billed monthly in advance
- Bank charges levied by the payer's bank or intermediary banks are borne by the payer
- Services to clients outside India are zero-rated exports supplied under a Letter of Undertaking without payment of integrated tax. Any tax, duty or withholding imposed in the client's own jurisdiction is the client's responsibility
4. Cancellation and refunds
- Either party may terminate an engagement on 14 days' written notice
- On termination, the client pays for all work performed and all milestones completed or in progress up to the termination date
- Milestones already accepted by the client are not refundable, as the work has been performed and delivered
- Fees paid in advance for work not yet performed are refunded, net of work in progress
- Where a deliverable does not meet the agreed specification, our obligation is to correct it. We will re-perform the work at no additional charge; this is the client's primary remedy
5. Intellectual property
On full payment of all sums due for an engagement, the client owns the deliverables created specifically for them under that engagement.
We retain ownership of our pre-existing materials, tools, libraries, frameworks and general know-how, including anything developed independently of the engagement. We grant the client a perpetual, non-exclusive licence to use those pre-existing materials to the extent embedded in the deliverables.
We may describe the general nature of the work publicly. We will not disclose the client's confidential information or name them as a client without written permission.
6. Client responsibilities
The client will provide timely access to information, systems, credentials and decisions reasonably required. Delays caused by the client may shift timelines and, for fixed-price work, may attract a revised estimate.
The client is responsible for the lawfulness of data it provides to us and for obtaining any consents required for us to process it.
7. Confidentiality
Each party will keep the other's confidential information confidential and use it only for the engagement. This survives termination.
8. AI-assisted delivery
We build using AI-assisted engineering methods under production controls: code review, automated testing and continuous integration. We disclose this openly. It does not change our responsibility for the quality and correctness of what we deliver.
8a. Our AI assistant
When you contact us, the first reply may come from an AI assistant, and it always says so. It can make mistakes. It does not quote prices, agree terms or make commitments on our behalf; anything that binds us is confirmed in writing by a person. You can ask for a person at any time.
9. Warranties and liability
We will perform services with reasonable skill and care. Except as expressly stated, services are provided without further warranties to the fullest extent permitted by law.
Our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by the client for that engagement in the twelve months preceding the claim. Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, data or anticipated savings.
Nothing in these terms limits liability that cannot be limited by law, including for fraud.
10. Governing law
These terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.
11. Text messages
If you call us and we miss you, or you text us, Karvark Tech Labs may send you text messages: one message after a missed call to say we will get back to you, replies to messages you send us, and, if you book a call, a confirmation and a reminder. We do not send marketing texts unless you separately agree to them. Agreeing to receive texts is not a condition of buying anything from us.
- Message frequency varies with your conversation.
- Message and data rates may apply.
- Reply STOP to stop all messages. You will receive one final message confirming you are unsubscribed.
- Reply HELP for help, or write to enquiries@karvark.com.
- Wireless carriers are not liable for delayed or undelivered messages.
- How we handle your number and messages: see our Privacy policy at karvark.com/privacy. We do not share your mobile number or your text-message consent with anyone for their marketing.
12. Contact
Karvark Tech Labs LLP · enquiries@karvark.com · privacy questions: privacy@karvark.com Awfis, Ground Floor, SP 7A, SIDCO Industrial Estate, Guindy Industrial Estate, Chennai, Tamil Nadu 600032, India